When a contract goes horribly wrong, how do you get off the bus and not get run over? How do you track supplier contract performance metrics? When is it ethical to renegotiate a contract during the contract period? How do you optimise upcoming expiring contracts to your organisation's advantage? How do you manage contract changes and what is best practice when it becomes clear that the supplier has to be changed? 

Ernie Claassen, Procurement Coach and Contract Management Expert, South Africa